Operation

Today, more and more business processes are handled by IT systems. This creates the need for better solution availability, performance and support. At the same time, you need to reserve your experts and their value know-how for departmental IT projects. This is all the more reason to place your trust in a reliable partner like SYCOR AMERICAS Inc. and free your valuable employees from tedious routine tasks.

We have been certified as a SAP Hosting Partner and according to DIN EN ISO 9001 for many years. All our service processes comply with ITIL and we place great value on employee education as a way of ensuring excellent services for you.

As a medium-sized company, we know that off-the-shelf outsourcing solutions do not work. We offer a modular service structure so you can pick and choose the services you really need. We can operate your systems in your or our data centers and offer everything from standard support hours to 24/7 support. Furthermore, we offer solutions that enable normal to high system availability. We also procure the right hardware and software for you and keep an eye on maintenance agreements as part of the lifecycle management process. Most importantly for you, we can support and integrate the complete spectrum of modern technologies—quality assured.

• Application systems
• Server and storage systems
• Voice and data communication

How you benefit from our tailored operation concept:

• Focus your own resources on core competencies
• Transparent and predictable costs
• Lower costs and higher quality
• Greater flexibility in building and expanding your IT infrastructure
• Respond faster to changes
• Integration and networking of different systems
• Up-to-date hardware and software
• Guaranteed service levels and availabilities
• Global operations
• 24/7 support and central help desk